Hoarding: There is Hope

If you are dealing with a hoarding situation, don’t be embarrassed, hoarding is not due to poor organization or laziness. Compulsive hoarding is a complex anxiety disorder that makes it difficult for a person to discard or part with possessions, regardless of actual value.

Hoarders may feel the item will be useful one day or feel sentimental about it. Many have dealt with this problem their entire lives, and often only after other family members become involved is the issue addressed.

In addition to excessive clutter, other serious effects of compulsive hoarding can include fire or health hazards and infestations. It also may become impossible to prepare or eat food in the home or to have appliance, electrical or plumbing repairs conducted because service technicians cannot enter the home.

A Team You Can Trust

At ServiceMaster Restore®, we know that successfully handling a hoarding situation calls for an honest, realistic approach and skills that can only come from special training and a 65-year legacy of professional cleaning. Working together with Matt Paxton, founder of Clutter Cleaner, ServiceMaster Restore brings the training and experience necessary to help resolve a hoarding situation, large or small. We restore homes—and lives.

Matt Paxton

Matt Paxton, founder of Clutter Cleaner, began his business over a decade ago by cleaning out his grandmother’s basement, and listening to her stories about cherished possessions. He quickly learned that hoarding is not about stuff, it’s about life, love and often times, grieving. It’s the tragic losses or life events that many of these individuals have survived and are trying to cope with through hanging on to possessions.

A hoarding situation requires special expertise in extreme cleaning and restoration. It also calls for listening, compassion, respect, humor and above all, trust. All these reasons are why Matt Paxton chose ServiceMaster Restore to exclusively work with Clutter Cleaner: to connect with restoration experts he could trust as much as families and customers have always trusted him.

An Industry Leader

With more than 4,500 franchises around the world, ServiceMaster Restore and ServiceMaster Clean have been in the cleaning and disaster, restoration business for more than 65 years.

ServiceMaster Restore methodology meets or exceeds industry standards, adhering to criteria established by the Institute of Inspection Cleaning and Restoration Certification (IICRC). We have built a solid reputation for extreme cleaning and disaster recovery, including mold mitigation, water and smoke recovery, and more.





“A year later and the house is still clean. You all walked with me through a really lonely and frightening time in my life...and I’ve never looked back—except to smile.”
- Toronto, Ontario

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Do I need general contractors?

There are some aspects of the restoration process that may require the services of general contractors such as drywall/painting; electrical; plumbing; roofing; framing/finish carpentry; flooring/carpet; installation of doors, windows, cabinets, post-construction cleanup, etc. ServiceMaster Restore offers full reconstruction services.

Who is responsible for paying for the service?

As the property owner you are responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible (co-payment) amount from you and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered by insurance or you decide not to file a claim, you will be expected to pay in full. A payment schedule may be agreed upon prior to the start of any non-insured work.


Water damage can occur from a leak, plumbing issues or weather-related events. Repairing the damage can range from a quick fix to a large scale restoration but the good news is that most of the time it could have been avoided in the firs