A Letter to the Communities We Serve


As a community - locally, nationally and globally, we have all been affected in some way by the COVID-19 pandemic. Whether it is in how we conduct ourselves socially or professionally, we are all in this together.

To the communities and customers we serve, we would like to reassure you that your health and safety, as well as that of our immediate staff and the staff of our franchise family, has always been our top priority. We want to assure you that we will continue to be proactive in doing our utmost in keeping you safe and healthy. As such, we are taking appropriate actions to limit the spread of the virus in the communities in which we live and work by heeding the recommendations as issued by the Public Health Agency of Canada (PHAC) and the World Health Organization (WHO). We are also relaying this information onto our front-line franchise operations so that they may institute these same measures within their local business.

Given the fluid nature of this situation, we are receiving and monitoring updates from PHAC and WHO as well as local, provincial and federal health officials as they are made available, and will make any prudent adjustments accordingly.

Our reputation for providing quick response to our customers’ urgent needs and restoring their peace of mind continues to be our priority during this difficult time. Please note that some of our offices may be experiencing additional service requests due to the market conditions and this may impact our response times. We appreciate your anticipated understanding during these extraordinary circumstances and commit to doing everything we can to serve our customers.

During these unprecedented times, we, at ServiceMaster remain committed to our customers and to making health and safety our #1 priority.

Stay safe,
Joel DeGroat 

Joel DeGroat
Managing Director, MBA
#512, 8-60 Bristol Road East, Mississauga, ON L4Z 3K8